3-5 Minutes of Documentation Per Call
Typing encounter notes after every call -- symptoms, protocol applied, disposition, patient instructions. Repeated 30-plus times a shift.
Noria for Triage
Every Call, Documented
in Seconds.
Triage nurses handle 30 or more calls per shift — each one requiring chart review, protocol lookup, and careful documentation. Noria sits alongside you on every call, so you can focus on the patient, not the keyboard.
90-150
minutes saved per shift
<30 sec
to document each call
Zero
extra charting created
The Documentation Burden Is the Problem
Triage nurses spend 5-10 minutes documenting every 12-20 minute call. Across 30 or more calls per shift, that adds up to 90-150 minutes lost to the keyboard.
2-3 Minutes of Chart Hunting Before Each Call
Who is this patient? What did they come in for last month? What medications are they on? All of this before the conversation even starts.
Alt-Tabbing to Protocol References Mid-Call
Schmitt-Thompson or Curion open in another window. Symptoms on the phone, criteria on the screen, patient waiting while you piece it together.
50-100 MyChart Messages Per Day
Every message requires triage: urgent callback, clinical question, administrative request, or prescription refill. Manual sorting takes hours.
30+ Unique Patients Per Shift
Every caller is different. Each one requires you to rebuild context from scratch -- conditions, meds, recent visits -- with no continuity between calls.
Your AI Copilot for Every Call
Five capabilities built around the actual triage workflow — not bolted on after the fact.
Pre-Call Patient Brief
Know your patient before you pick up the phone. Noria generates a clinical brief in seconds: recent visits, active conditions, current medications, pending results. Everything you need to start the call informed.
Live Call Copilot
Noria listens alongside you. Symptoms are matched to the right protocol in real-time. Criteria are checked against the patient's chart automatically. Suggested follow-up questions appear on screen before you think to ask them.
Auto-Documentation
Call ends. Note appears. A complete telephone encounter note -- what the patient reported, what the chart shows, which protocol was applied. Every detail is sourced. Review it, sign it, move to the next call.
MyChart Message Triage
Messages in the inbox. Noria surfaces the urgent ones first. Administrative requests route to staff automatically. Clinical messages arrive with draft responses built from chart context -- ready for your review.
Shift Dashboard
See your shift at a glance: calls completed, pending callbacks, disposition breakdown, and handoff items for the next nurse. Nothing falls through the cracks at shift end.
Your Protocols. AI-Powered.
Noria works with Schmitt-Thompson, Curion, or your own clinical guidelines. Bring your protocols — we add the AI. Real-time symptom matching, auto-checked criteria, suggested follow-up questions. Your clinical judgment, amplified.
Protocol-agnostic design means no ripping and replacing what your team has standardized on. Noria integrates with what you already trust.
The Numbers That Matter
Ambulatory triage is one of the clearest ROI stories in nursing technology. The bottleneck is documentation, and it is measurable.
90-150
Minutes saved per triage nurse per shift
Based on 30 calls/shift at 3-5 min documentation each
3-5 min
Documentation time drops to under 30 seconds
Per call, with nurse review and sign-off
Zero
Extra charting or duplicate documentation
Notes write directly back to the patient's chart
How It Works
Four steps. One continuous flow. No alt-tabbing.
1
Call comes in -- patient brief appears instantly
Before you say hello, Noria has already pulled the patient's chart context: active conditions, current medications, recent encounters, and pending results. No hunting required.
2
Conversation flows -- AI matches symptoms to protocols in real-time
As the patient describes their symptoms, Noria identifies the relevant clinical protocol, checks criteria against the chart, and surfaces questions you may want to ask. You stay focused on the patient.
3
Call ends -- complete note generated in seconds
Noria composes a full telephone encounter note: patient-reported symptoms, chart findings, protocol applied, disposition, and next steps. Every detail is traceable back to its source.
4
Nurse reviews and signs -- written back to Epic automatically
You read the note, make any edits, and approve. Noria writes the telephone encounter directly to the patient's Epic chart. No copy-paste. No duplicate entry.
Built for Epic
Noria is an Epic-native integration, not a workaround. Available through App Orchard with standard procurement.
Real-Time Chart Access
Noria reads patient data directly from Epic during calls using standard integration APIs. No data warehouses, no batch imports, no stale information.
Writes Back to Epic
Completed telephone encounters write directly to the patient's chart. No copy-paste. No re-entry. No information siloed outside Epic.
App Orchard Distribution
Available through Epic's App Orchard marketplace. No side-loaded software, no custom IT work. Standard procurement and distribution.
Desktop-First, Nothing to Install
Triage nurses work at desks with headsets. Noria runs in a browser alongside Epic -- no app installs, no device management, no IT deployment complexity.
See Noria for Triage in Action
See how Noria can save your triage team hours every shift. If your team handles high-volume telephone triage, we'd love to show you.
HIPAA CompliantSOC 2Epic Integrated